1. About This Policy

My Private Tutor Online Limited ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website and tells you about your privacy rights.

Important Notice

Given our prestigious clientele, including members of distinguished families and high-profile individuals, we maintain the highest standards of confidentiality and data protection. All staff sign comprehensive non-disclosure agreements and undergo enhanced security vetting.

2. Who We Are

My Private Tutor Online Limited is the data controller and is responsible for your personal data. We have been providing premium tutoring services since 2010 and are based in the United Kingdom.

Contact Details:

Company: My Private Tutor Online Limited
Registration: Companies House [Registration Number]
ICO Registration: [ICO Registration Number]
Data Protection Officer: privacy@myprivatetutoronline.co.uk
Address: [Registered Office Address]

3. What Personal Data We Collect

3.1 Student and Parent Information

Identity Data: Full name, date of birth, gender, nationality
Contact Data: Address, email, telephone numbers
Educational Data: Current school, academic level, subjects studied, exam boards
Assessment Data: Academic assessments, progress reports, learning needs
Special Category Data: Learning difficulties, disabilities (with explicit consent)
Financial Data: Payment method details, billing addresses

3.2 Technical Data

IP address, browser type and version
Device information and screen resolution
Website usage data and analytics
Cookie data and preferences

3.3 Sensitive Personal Data

We may process special category personal data including:

Information about learning difficulties or disabilities
Medical information relevant to learning
Dietary requirements for face-to-face sessions

We will only process this data with your explicit consent or where legally required.

4. How We Collect Your Data

4.1 Direct Interactions

Completing enquiry forms on our website
Booking consultations or tutoring sessions
Telephoning or emailing us
Subscribing to our newsletter
Providing feedback or testimonials

4.2 Automated Technologies

Website analytics and cookies
Video calling platform data during online sessions
Email marketing platform interactions

4.3 Third Parties

Schools and educational institutions (with permission)
Previous tutoring providers (with consent)
Payment processors and fraud prevention services

5. How We Use Your Personal Data

Lawful Basis for Processing

We will only use your personal data when the law allows us to. Most commonly under:

Contract: To perform our tutoring services
Legitimate interests: For business administration and marketing
Consent: For special category data and marketing communications
Legal obligation: For safeguarding and compliance requirements

5.1 Service Delivery

Matching students with appropriate tutors
Scheduling and conducting tutoring sessions
Tracking academic progress and outcomes
Processing payments and managing accounts
Providing customer support

5.2 Business Operations

Quality assurance and service improvement
Staff training and development
Business reporting and analytics
Legal compliance and risk management

5.3 Marketing and Communications

Sending service updates and educational content
Newsletter and promotional communications (with consent)
Market research and customer feedback
Website personalisation and improvement

6. Sharing Your Personal Data

6.1 Our Tutors

We share relevant student information with matched tutors to enable effective teaching. All tutors sign comprehensive confidentiality agreements and undergo enhanced background checks.

6.2 Service Providers

Video Conferencing: Zoom, Microsoft Teams (for online sessions)
Payment Processing: Stripe, PayPal (for secure payments)
Email Services: Mailchimp, SendGrid (for communications)
Analytics: Google Analytics, Hotjar (for website improvement)
Customer Support: Zendesk, Intercom (for support services)

6.3 Legal Requirements

We may share your data where required by law, including:

Safeguarding concerns (child protection authorities)
Legal proceedings and court orders
Regulatory investigations
Prevention of fraud or criminal activity

7. International Transfers

Cross-Border Data Protection

We serve clients internationally and may transfer data outside the UK/EEA. All transfers are protected by appropriate safeguards including adequacy decisions or standard contractual clauses.

When we transfer your data outside the UK/EEA, we ensure appropriate safeguards including:

European Commission adequacy decisions
Standard Contractual Clauses (SCCs)
Binding Corporate Rules for multinational organisations
Certification schemes and codes of conduct

8. Data Security

8.1 Technical Measures

End-to-end encryption for video sessions
SSL/TLS encryption for all data transmission
Regular security penetration testing
Multi-factor authentication for staff access
Regular software updates and patches

8.2 Organisational Measures

Comprehensive staff training on data protection
Enhanced background checks for all tutors
Strict access controls and need-to-know basis
Regular data protection impact assessments
Incident response and breach notification procedures

9. Data Retention

Retention Periods:

Student Records: 7 years after last session (educational and legal requirements)
Safeguarding Records: Until 25th birthday or 7 years, whichever is longer
Financial Records: 6 years (HMRC requirements)
Marketing Data: Until consent withdrawn or 3 years of inactivity
Website Analytics: 26 months (Google Analytics default)
CCTV Footage: 30 days (office premises only)

10. Your Legal Rights

Under UK GDPR, you have the following rights:

10.1 Access Rights

Right of Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Transfer your data to another provider
Right to Object: Stop processing for marketing or legitimate interests

10.2 Exercising Your Rights

To exercise any of these rights, please contact us at:privacy@myprivatetutoronline.co.uk

We will respond within one month and may request identification to verify your identity.

11. Cookies and Website Analytics

Our website uses cookies to improve your experience. Please see our separateCookie Policyfor detailed information.

11.1 Essential Cookies

Session management and security
Load balancing and performance
Cookie consent preferences

11.2 Analytics Cookies

Google Analytics (anonymised)
Website performance monitoring
User experience improvements

12. Children's Privacy

Special Protection for Children

As an educational service provider, we take special care with children's data. We require parental consent for students under 13 and maintain enhanced safeguarding procedures.

We take children's privacy seriously and comply with additional regulations:

Parental consent required for children under 13
Enhanced safeguarding procedures and training
Careful monitoring of online interactions
Strict data minimisation for young learners
Regular safeguarding reviews and updates

13. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Email notification to registered users
Prominent notice on our website
Updated last modified date

14. Complaints and Regulatory Contact

If you have concerns about our data handling practices, please contact us first. If you remain unsatisfied, you can lodge a complaint with:

Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

15. Contact Us

For any privacy-related questions or to exercise your rights, please contact:

Data Protection Team:

Email: privacy@myprivatetutoronline.co.uk
Phone: [Phone Number]
Post: Data Protection Officer, My Private Tutor Online Limited, [Address]
Response Time: We aim to respond within 48 hours

This is a template for informational purposes. Consult with a qualified attorney for legal advice specific to your situation.